Refund and Returns Policy
Customer Support: +971 58 537 1779 · [email protected]
Refund & Cancellation Policy
At Aesthetic Loft we want you to be completely satisfied with your purchase. Please read our cancellation and refund guidelines below.
1. Cancellation policy
You may cancel your order within 24 hours of purchase. To cancel, email us at [email protected] with your order number. Where a cancellation or return is approved, refunds will be made back to the payment method used initially by the customer. Please allow up to 45 days for the refund transfer to be completed (the exact time depends on your card issuer or bank). Orders that have already been shipped are handled under the return terms below.
2. Return window & conditions
You may request a return within 14 days of the delivery date. Items must be returned unused, in their original condition and packaging. Custom or personalised items, sale items, gift cards and items marked “final sale” are not eligible unless they arrive damaged or defective.
3. Return address
Return Department – Aesthetic Loft
Business Center, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates
4. How to initiate a return or exchange
- Contact us at [email protected] with your order number and the reason for the return.
- Wait for approval: we will review and reply with instructions within 2–3 business days.
- Return the item securely packaged, including your order number.
5. Refunds
Approved refunds are credited to the original payment method used for the purchase. Once we receive and inspect the returned item we process the refund; depending on your card issuer or bank it may take up to 45 days (typically between 10 and 45 days) for the amount to appear on your statement. We provide a refund or free replacement where:
- the wrong product was sent;
- the product is defective or faulty;
- the product was damaged during shipping;
- the package shows signs of tampering on delivery.
For damaged, defective or incorrect items we cover the return shipping cost; otherwise return shipping is the customer’s responsibility. Original shipping charges (where applicable) are non-refundable.
6. Late or missing refunds
If you have not received your refund within the expected time frame, please first check with your bank or card issuer. If you have done so and still have not received it, contact us at [email protected].